It is no secret that the security industry is facing a shortage of labor. Here's why you need to hire talent that covers emerging trends and technologies.
You can not make an omelette without breaking some eggs, it's an old cliché, but it makes a lot of sense, especially in our business. We live in a very traditional business mentality that avoids risks, new ideas and new technologies.
Get over it or get ready for a wake-up call that may be earlier than the one you want to get up. What can go wrong?
Many things, but mainly will not have the talent / manpower necessary for your business to run efficiently. Here is an interesting statistic that was shared in the PSA TEC Panel "State of Industry"; The industry has more than 17,000 job offers and this year there will be more than 17,000 people retiring from safety!
I did not specialize in mathematics, but these figures add to the fact that big companies with a lot of money will spend it excessively for recruiting talent or will increase the level of work a couple of notches, which will cause your business to lose a few more points. earnings.
It does not sound fun either. Let's think about this trend. Here is your recipe for technology omelet and hiring talented talent:
- What worked in the past will not work in the future, so give a hug to your old ways and say goodbye.
- The change is difficult, but not changing the hiring processes will be painful in the long term, so it must adapt, innovate and prevail. Shameless plug; If you are a SIA member, see the free "Complete Guide to Employer Hiring", a 12-step process created by you and Jayne Boucherle, CSC. We guarantee that it will help you!
- The next generation loves their technology. Do you stick to the same solutions or yourself, or are you taking some calculated risks with new things that drive RMR?
- The retraining of technicians and service teams is a fair point when considering newer technologies, right? That is unless you have new technicians who want the challenge, do not know the difference and have not yet invested in their training.
- "But Paul, our sales teams do not know how to sell new technologies with different pricing tactics than they are used to selling!Please, reread number 4.
- Start a "skunk project" with a new small group; Managers, technicians and salesmen, who have a high degree of autonomy to create and deliver technology solutions or higher quality businesses and are not hindered by the bureaucracy. I encourage you to employ new hires that accept your vision of new opportunities. Existing staff may have preconceived biases unless they are really thinkers and doers outside the box. You know, your average kids.
- Be creative in your kitchen and look for offers that allow you to have a niche advantage in the "first mover" market with strong margins and RMR to deliver your ROI. Plan a three-year return window. If you try to compete with the majors at your price point with the same sets of products, your accountant will hate it on April 15.
- Relationships are a big problem in our industry, specifically those that can work for or against good business planning. They will work against you if they discourage you from exploring new manufacturers because of the loyalty factor, and you can tell them that some companies are behind the development curve and fear that more feature-rich products will be available at lower costs. Relationships will work if you take calculated risks with new and hungry companies. They will remember who took them to their first dance.
I have been an advocate and developer of emerging technology applications for more than 30 years. We developed a customer counting system in 1998 and installed it in a pilot program in four national retailers.
We could provide real-time traffic flow data to support decision-making for personnel levels, as well as to optimize the effectiveness of advertising. Average RMR It was $ 650 per store, compared to $ 150 in monitoring and alarm service.
Understand the business value of your technologies to increase revenue. Therefore, some safety trends to help set up your breakfast table …
According to FBI statistics, violence in the workplace, active gunfire and events of extreme violence continue with a disturbing trend. We must all look for ways to help protect our customers with new services and solutions.
The Partner Alliance for Safer Schools program (PASS, find it at securityindustry.org) is a great example of industry leadership by NSCA and SIA to allow integrators to start productive dialogues.
The biometric access control as a service can be a good example of how the latest technologies can generate value and growth for the business. They increase the security of authorized access, but reduce overall implementation costs. Can you say RMR?
Finally, cybersecurity as a service is a cost-effective and low-cost vehicle to offer great commercial value, and to drive RMR from a more sticky commercial and residential clientele.