With 1.6 billion AED in guaranteed contracts, more than 1 million hours in personnel training and several important awards, 2019 was a year of unprecedented expansion and growth in a panorama of challenging economic circumstances for Transguard Group.
"While this was an excellent year for us, I don't think it was a coincidence that 2019 was also our self-proclaimed customer year," said Greg Ward, Managing Director. “While the centrality of the client has always been at the heart of how we operate, this year we analyze more closely what it means to focus on our clients, which was followed by solid steps to ensure that each member of the Transguard team, in All business levels, they understood how to think and act according to customer satisfaction. This has had a domino effect not only on how we do business, but also with whom we do business; as our 2019 results show, we continue our upward trajectory. "
"Our Security division made great roads not only with large shopping centers in the UAE, but also with major tourist attractions and with several embassies, including the two British embassies in Abu Dhabi and Dubai," said Tim Mundell, Director of Security.
The Transguard security team was also in force at many of the main events of the year, including the recent Race to Dubai and the Emirates Airlines Rugby 7, among others. Launched a year ago, Transguard's Executive Protection division tripled its reach in 2019 and added a series of high net worth people, Hollywood celebrities and international fashion designers to its customer list. “Our K9 division also experienced impressive growth this year due to new contracts with several major international airlines and cargo carriers; This division was also exhibited during the September AVSEC exhibition, which attracted international attention to our world-class explosive detection dogs, ”Mundell continued.
The completion of the cutting-edge control room of Transguard was another highlight for the company's Security division: the technical construction of this command center involved bringing together the world's most advanced technology, including secure data centers, information management security, digital information display systems and physical access control; Each aspect of this technology offers its own combination of cutting-edge innovation, excellence in delivery and product quality.
The Facilities Administration Division Sets the Standard for Service
Property Management, a new service line of Transguard's Facilities Management division, helped expand Transguard Group's reach to new areas, while its consumer division, Transguard Living, doubled in size and expanded its service offering to Abu Dhabi "A year after expanding to the North Emirates with an office in Ras Al Khaimah, Transguard Living has deepened its core offerings with a revitalized approach to its Move service and a new team of highly trained technicians," said Stephen Beesley, Director of Operations. “We were also pleased to see our new division, Property Management, honored with its first prize, Property Management Company of the Year, which is a great achievement considering that 2019 was the first year of its operation. We hope to continue growing the market in this division in 2020. ”
Labor grows from strength to strength
The Hospitality division of the Transguard Group experienced global gains at the end of 2019 with the signing of a framework agreement with an important international hotel chain: “Our experienced Hospitality team is already supporting 60 five-star hotels in the UAE, so that we consider our presence within an internationally known hotel brand as a greater recognition of the high level of our training and excellent performance history, "said Alex MacDonald, Senior Director of Human Resources and Mobilization." We have experienced a 50% growth with the hotels this year; To put this in perspective, teams are responsible for cleaning 73,000 kitchens and 5 million hotel rooms, which gives us an idea of the size of our footprint in the UAE. ”
Workforce Solutions, the white collar personnel unit of Transguard Group, launched its Executive Search division in the first half of 2019, and has several world-renowned companies as customers, including a major cosmetic and skin care label.
Transguard also began an innovative partnership with one of the UAE's most prominent airlines to provide chauffeur services to its executive class passengers.
Continuous Employee Development
Underlining its ongoing commitment to foster its future success from within, Transguard Group announced in June that almost 90% of its internal promotions during fiscal year 2018-2019 were granted to employees who completed training at the Center of Excellence (COE) of the company. Of the 2,436 employees who were promoted, more than 2,100 completed specific training for work or to improve English at the facilities of Dubai Investments Park of 38,000 square feet.
"Over the last financial year, an impressive 55% of all vacant positions were filled by internal staff members who were qualified and promoted to new functions," said Catherine Masters, senior director of Aviation and Center of Excellence. “This is particularly exciting because our people are our strength; when we give them opportunities to expand their skills, we are growing the future of the business, and the COE is an integral part of this process. ” When it was established in 2017, the COE set the goal of completing 1 million hours of training by 2020; To date, the COE has far exceeded the goal and completed more than 1.4 million hours of training in November 2019.
To further underline the company's efforts to improve employee training, at the end of 2019 Transguard launched its new Career Development Department, which is specifically dedicated to working with current employees: “Our new Career Development Department it was established to give each employee the same opportunity to have a company step on the career ladder, "said Natalie Divers, senior director of legal and human resources." The process begins with a year of service and a clean human resources record. From there, we help guide the employee towards the training and additional skills they will need to advance to the next level. We are also connecting them with other employees who have made similar advances in their own careers, which brings the message home that progression is really possible within Transguard. "
Wellness initiatives gain momentum
Transguard residential facilities received a series of improvements over the past 12 months, including the addition of three "T-Mart" convenience stores, with three more on the way by 2020. Unlimited in-room Wi-Fi has also been implemented in several stores of Transguard. Accommodations, including the recently opened Jebel Ali 7: seven stories high, this huge residential building is capable of housing 10,000 residents, making it the largest of its kind in Dubai.
This year also marked the launch of Taste of Home, Transguard's own catering company, which was developed from the desire to produce quality food at an affordable price for employees on the site. Officially opened at the end of December, Taste of Home is capable of producing 100,000 meals per day from its kitchens in Dubai Investment Park.
Editor's Note: More information about Jebel Ali 7 and Taste of Home will be published in the coming weeks.
Finally, with almost 3,800 recreational activities carried out in Transguard lodgings, including the "TG Olympics" and the Transguard Carnival (the most recent of which welcomes a record 5,000 attendees), keeping happy and Committed to our employees on site at work and at home. It continued to be a driving force for our CSR team. "You will often hear a Transguard employee say," Work hard, play hard, "because that's really our mentality," said Lena ter Laare, Director of RSC and Marketing. “At all levels of the company, we encourage our employees to invest in both their free time and their work hours because we appreciate the value of the balance. This helps foster an incredibly positive environment that also encourages teamwork and creative thinking. "
A conscious approach to the environment
Efficiencies in Transguard's approach to energy and water consumption also led to exceptional savings, with the company registering a 14% reduction in public service costs from one year to another. In addition, the installation of more than 1,200 solar panels is expected to reduce the company's carbon footprint by almost 500 metric tons.
In May 2018, a paperless initiative began at Transguard headquarters, including the elimination of paper invoices to customers. To date, the company has saved 1.5 million sheets of paper; This equates to almost AED 100,000 in savings on ink and paper.
A year of praise
Last but not least, 2019 was a memorable year for praise, with the Transguard Group receiving a series of impressive national, commercial and industry-specific awards, including the Property Management Company of the Year at the Innovation Awards in Construction 2019.